Help Centre

My waEV-charge EV1 charger is offline

Pairing your Smartenit

Removing or correcting your Tesla account permissions

Solar only with your Indra charger

The charging cable is stuck, what to do?

Easee chargers

Wallbox x ev.energy step-by-step guide

Troubleshooting charger issues

What are Charger Logs?

What are Firmware Updates?

Troubleshooting charger issues

What do the different LED lights on the charger mean?

What do the different colours on my BG SyncEV charger mean?

BG Sync EV chargers

What do the different colours on my BriXcell charger mean?

BriXcell chargers

What do the different colours on my Easee charger mean?

Easee chargers

What do the different colours on my HomeSmart charger mean?

What do the different colours on my Smart Pioneer mean?

What do the different colours on my waEV charger mean?

What does the Boost button on the charger do?

What happens if I no longer wish to connect my ChargePoint with ev.energy?

ChargePoint chargers

What if I move my residence?

What to do if there are no lights on my Smart Pioneer display?

Where do I find the charger’s serial number?

Why can’t I connect to my Wallbox charger via Bluetooth?

Why do I need a CT clamp on my charger?

Why is my Wallbox charging at a lower rate?

Why is my charger flashing green?

Why won’t the charger connect to the network after the OCPP configuration?

Will all added vehicles charge on the same schedule/tariff as my original car?

Will moving my charger to another location affect the ev.energy utility rate program I am on?

Will my charger work independently of the app or program?

Can I turn Smart Charging off?

Smart charging

Connecting your Tesla - Step by step

How do I set up my EO Mini Pro 2 in the ev.energy app?

Troubleshooting charger issues

My vehicle/charger is offline

What is a smart meter and in-home display (IHD)?

Smart meter

What is the Demand Flexibility Service?

Why do I earn rewards?

Can I partake in the Demand Flexibility Service with more than one provider?

General troubleshooting

How do I turn smart charging off?

Smart charging

How does ev.energy connect to your vehicle

General troubleshooting

How to power cycle your EO Mini Pro 2?

Support for multiple vehicles

What are double rewards?

Where can I find my MAC / GUID address?

Smart meter

Do I need to enter my tariff information?

Smart charging

How do I add additional vehicles onto my ev.energy account?

I don’t have an IHD. Where can I find this information instead?

Smart meter

What do the different colours on my EO Mini Pro 2 mean?

What rewards will I earn?

What will happen if I do not reconnect my Tesla account?

Troubleshooting app and charging issues

Why did my car charge outside of my off-peak hours?

Why would there be blackouts this winter?

Does the EO Mini Pro 2 work with any car?

How do I choose my rewards?

How do I switch between the vehicles on my account?

Troubleshooting app and charging issues

I can't set up my car, because it's missing from the list in the app

What happens during a Flex Event?

Do I have to stop using washing machines and other appliances that use lots of electricity during Flex Events?

Does the app drain my car battery?

How do you decide who gets the monthly £1000 prize draw, and when will it be paid?

How many vehicles can I add onto my ev.energy account?

I’m not the owner of my Tesla vehicle, how do I reconnect and pair my vehicle?

My charger can’t be found

How can I opt out of the programme?

How to change the charge limit on your Tesla?

Troubleshooting app and charging issues

The app doesn't recognise my car registration

BMW i3 - Location not found

I don’t have a smart meter so I can’t join the service. Can I still get involved?

I have an error message when trying to add my vehicle

My vehicles are connected to different accounts. Can I merge them?

What permissions do we need?

MG ZS: Charging issues and Trickle charging

SEAT - Trouble connecting due to privacy mode

How discontinued support for 3G networks may affect your ability to use ev.energy

General troubleshooting

Hybrid Volvos: Smart Charging Issues

LEVC Vista: Charge rate issues

Tesla Model 3: Smart Charging Issues

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Integrated Chargers

Pando

Smart charging regulations

How can I reset the charger and manage charging using Pando?

Pando

How can I reset the charger and manage charging using Pando?

Coming soon

How can I share access to the site with another Organisation?

Pando

How can I share access to the site with another Organisation?

Coming soon

What control commands I can send to a charger?

Pando

What control commands I can send to a charger?

Coming soon

Why are the charger control buttons greyed out?

Pando

Why are the charger control buttons greyed out?

Coming soon

Creating a new Site

Pando

Creating a new Site

Coming soon

What are The Electric Vehicle (Smart Charge Points) Regulations?

Smart charging regulations

What are The Electric Vehicle (Smart Charge Points) Regulations?

Coming soon

BG Sync EV chargers

Integrated Chargers

BG Sync EV chargers

Coming soon

Inviting existing drivers to the Site

Pando

Inviting existing drivers to the Site

Coming soon

What is Smart EV Charging?

Smart charging regulations

What is Smart EV Charging?

Coming soon

Adjusting the settings of a charger

Pando

Adjusting the settings of a charger

Coming soon

Who is impacted by the regulations?

Smart charging regulations

Who is impacted by the regulations?

Coming soon

Fines for non-compliance

Smart charging regulations

Fines for non-compliance

Coming soon

Inviting someone from a new external organisation to Pando

Pando

Inviting someone from a new external organisation to Pando

Coming soon

Adding a vehicle to Pando

Pando

Adding a vehicle to Pando

Coming soon

Key Dates

Smart charging regulations

Key Dates

Coming soon

I can't find my charger on Pando

Pando

I can't find my charger on Pando

Coming soon

What’s next for smart regulations in the UK and around the rest of the world?

Smart charging regulations

What’s next for smart regulations in the UK and around the rest of the world?

Coming soon

Adding a new charger to Pando

Pando

Adding a new charger to Pando

Coming soon

How can ev.energy help you?

Smart charging regulations

How can ev.energy help you?

Coming soon

Indra chargers

Integrated Chargers

Indra chargers

Coming soon

Accessing charger details

Pando

Accessing charger details

Coming soon

Regulation Requirements

Smart charging regulations

Regulation Requirements

Coming soon

Inviting someone from my organisation to Pando

Pando

Inviting someone from my organisation to Pando

Coming soon

How to get certified for Smart Charge Regulations

Smart charging regulations

How to get certified for Smart Charge Regulations

Coming soon

Keba chargers

Integrated Chargers

Keba chargers

Coming soon

Updating the firmware on Pando

Pando

Updating the firmware on Pando

Coming soon

What do the firmware update statuses mean?

Pando

What do the firmware update statuses mean?

Coming soon

Rolec chargers

Integrated Chargers

Rolec chargers

Coming soon

Updating charger firmware remotely on Pando

Pando

Updating charger firmware remotely on Pando

Coming soon

Issues updating EVSE's firmware

Pando

Issues updating EVSE's firmware

Coming soon

Where can I find the OCPP logs?

Pando

Where can I find the OCPP logs?

Coming soon

waEV chargers

Integrated Chargers

waEV chargers

Coming soon

The invitation email was not delivered

Pando

The invitation email was not delivered

Coming soon

What does my permission level mean?

Pando

What does my permission level mean?

Coming soon

How to commission a BG SyncEV charger?

BG Sync EV chargers

How to connect your waEV-charge EV1 charger to network?

How to manually update the OCPP information for connecting your waEV-charge EV1 charger to ev.energy?

I can't commission a customers charge point because it's offline

Installation Instructions (In the box guide)

Keba installation guide

Keba chargers

The charge point serial number can't be found

The customer's vehicle is not charging

What benefits does the CT clamp provide?

What if Cable Max and Charger Max ratings show on the commissioning page are different?

What if there is low phone signal at the customer's address?