I have an error message when trying to add my vehicle

You may receive an error message displayed such as, “something went wrong” or “we can’t integrate with this car”.

If you receive the “something went wrong” error message

This may be because you are trying to add a vehicle that is already integrated with another ev.energy account. Please contact support@ev.energy for assistance in moving this vehicle.

If you receive the “we can’t integrate with this car” message

If both the vehicle you currently have on the account and the new vehicle you are trying to add are not on our supported vehicles list then we will unfortunately not be able to add the second vehicle. We can only track charging data on one non-supported vehicle at this time. Check our list of vehicle integrations here.

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