The charge point serial number can't be found

Try re-entering the charge point serial number (formatted as EV****** or EVHS****) located on the side of the unit. Make sure you're entering the serial number and not model number as they have a similar format.

If the error continues, please email us: or call the installer helpline.

Need help

Couldn't find your answer?

Send us a message, and a member of our support team will get back to you.