The charging cable is stuck, what to do?

We have experienced two different reasons that may cause your cable to be stuck.

- The charging cable connector tolerance and type of material may cause issues.

- It may also occur if someone has tried pulling out the cable when locked, thereby causing tension between the locking arm and the cable.

What to do:

1. Make sure the car is disconnected.

2. Make sure the permanent lock is deactivated.

3. Push the charging cable hard into the charging box.

4. Keep pressing the cable into the charger while you use the other hand to hold the touch button for 2 seconds.

5. Pull the cable hard out of the charger.

6. Repeat steps 2,3 and 4 if it did not work and put some extra strength into it.

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3
  1. number

Unordered list

  • Item A
  • Item B
  • Item C

Text link

Bold text




Need help

Couldn't find your answer?

Send us a message, and a member of our support team will get back to you.