Why won’t the charger connect to the network after the OCPP configuration?

If you're experiencing difficulty connecting your Wallbox charger to Wi-Fi following OCPP configuration, don't worry, we're here to help. Here are some troubleshooting tips to get you back online:

Disconnect Bluetooth and Forget Device

  • Start by disconnecting your device's Bluetooth from the charger.
  • Then, navigate to your Bluetooth settings and forget the device from your paired devices list.

Reconnect Bluetooth

  • Reconnect your device's Bluetooth to the charger. This step should make the OCPP tab visible in the settings.

If the OCPP Tab Is Still Missing

  • If you're still unable to see the OCPP tab or select it, try power cycling the Wallbox charger.
  • Turn off the power to the Wallbox charger by isolating it at the mains.
  •  Wait for about 10 seconds before powering the device back on.
  • If the issue persists, visit the Wallbox website for further assistance and follow any additional troubleshooting steps provided there.

By following these troubleshooting tips, you should be able to resolve the issue and successfully connect your Wallbox charger to Wi-Fi after OCPP configuration. If you require further assistance or have any other questions, feel free to reach out to our support team. We're here to ensure you have a seamless charging experience!

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