My WiFi is taking a long time to validate the spinner keeps spinning what do I do?

Go back to the previous screen and press the Refresh button.

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Confirm the following:

- Your phone and charger are on a 2.4GHz network

- The charger is in an area with good WiFi coverage

- On Android, your location permissions are turned on

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If still not working:

- Try turning your router off then back on

- Add a 2.4GHz range extender to your network