Go back to the previous screen and press the Refresh button.
- Your phone and charger are on a 2.4GHz network
- The charger is in an area with good WiFi coverage
- On Android, your location permissions are turned on
- Try turning your router off then back on
- Add a 2.4GHz range extender to your network
Send us a message, and a member of our support team will get back to you.