Help Centre

Find answers to your questions about the ev.energy EV charging app.

How do I know if I have the correct tariff details on my ev.energy account?

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Important notice for Ford vehicle owners

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Intelligent tariffs

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Max charge limit

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Troubleshooting app and charging issues

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Troubleshooting charger issues

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Troubleshooting vehicle issues

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General

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How do I enable Solar?

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Onboarding guide

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Selecting your tariff

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Tesla FAQs

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What is Boost charging?

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What is smart charging?

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BG Sync EV chargers

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I can’t find my tariff

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Multi-EV FAQs

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New Territories

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Scheduling a smart charge

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Settings

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Smart meter

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Why has the Boost button disappeared?

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BriXcell chargers

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General troubleshooting

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Smart charging

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Stats and Data

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Why do I need to provide my tariff details?

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Why is Smart Charging better for the environment?

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Can ev.energy work with both fixed-rate and variable-rate tariffs?

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ChargePoint chargers

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How will I know when my car is being charged from my solar panels?

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Rewards

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Rewards

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Smart Charging on your home charger explained.

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Charger lock

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Does Solar charging work in my country?

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Easee chargers

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How does ev.energy choose when to charge?

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Is ev.energy compatible with all tariffs?

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What do the different solar charging modes do?

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EO chargers

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How is smart charging better than a timer?

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Inviting a friend

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Is ev.energy compatible with Octopus Energy?

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What is the minimum power that needs to be produced by the solar panels when charging with Solar Only?

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Will you override my home battery to charge my car?

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Am I losing out by being on a flat-rate tariff?

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How much could you save on your EV charging?

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Indra chargers

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Push notifications

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How does smart charging save me money?

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Innogy chargers

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Release notes

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ev.energy, grid services, and your data

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What happens when I disable Smart Charging through the app?

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How does Solar and Grid calculate the best time to charge?

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Keba chargers

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Rolec chargers

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SmartenIt chargers

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waEV chargers

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Wallbox chargers

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Zaptec chargers

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Alfen chargers

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JPL chargers

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How can I reset the charger and manage charging using Pando?

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How can I share access to the site with another Organisation?

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What control commands I can send to a charger?

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Why are the charger control buttons greyed out?

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Creating a new Site

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What are The Electric Vehicle (Smart Charge Points) Regulations?

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BG Sync EV chargers

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Inviting existing drivers to the Site

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What is Smart EV Charging?

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Adjusting the settings of a charger

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Who is impacted by the regulations?

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Fines for non-compliance

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Inviting someone from a new external organisation to Pando

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Adding a vehicle to Pando

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Key Dates

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I can't find my charger on Pando

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What’s next for smart regulations in the UK and around the rest of the world?

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Adding a new charger to Pando

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How can ev.energy help you?

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Indra chargers

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Accessing charger details

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Regulation Requirements

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Inviting someone from my organisation to Pando

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How to get certified for Smart Charge Regulations

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Keba chargers

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Updating the firmware on Pando

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What do the firmware update statuses mean?

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Rolec chargers

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Updating charger firmware remotely on Pando

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Issues updating EVSE's firmware

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Where can I find the OCPP logs?

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waEV chargers

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The invitation email was not delivered

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What does my permission level mean?

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